Churn Prevention
Design cancel flows with exit surveys and dynamic save offers, set up failed-payment recovery, and run retention reviews.
Scenarios
Tags
Estimated duration
Usually 5-20 min
30-day retention before cleanup
Results, submitted inputs, and uploaded file metadata are kept for 30 days after execution, then cleaned up.
HistoryUse this when subscribers are leaving or you want the systems that stop it. It separates voluntary from involuntary churn, designs the five-step cancel flow with reason-matched save offers, plans dunning recovery, and names the metrics that tell you if it worked.
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Prepare: product, your churn numbers (rate, subscriber count, MRR), billing setup, and any cancellation-reason data you have.
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You get: a retention system — cancel-flow spec with copy skeletons, reason-to-offer map, dunning plan, metrics and baselines.
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Use it for: building a cancel flow, improving save rates, dunning setup, and proactive retention reviews.
Output sample
Churn prevention preview What the result contains - Voluntary vs involuntary split - Cancel-flow spec with save offers - Reason-to-offer map - Dunning plan and metrics The final report adds evidence, reasoning, and recommended next actions.